Terms of Service

These Terms of Service (the “Terms”) are a legal agreement between you and BarkerCRM LLC (“Barker,” “we,” or “us”). By creating an account, accessing, or using Barker (the “Service”), you agree to these Terms. If you do not agree, do not use the Service.

If you are accepting on behalf of a company, organization, or other entity, you represent that you have authority to bind that entity, and “you” refers to that entity.

You are responsible for safeguarding your credentials and for all activity under your account. You must promptly notify us of any suspected unauthorized access at security@barkercrm.com. You must be 18 or older to create an account.

Barker supports multiple account types, each with distinct responsibilities: company users, workers, providers, customers who receive secure links, and internal webmasters. Your role-specific terms appear below.

You agree not to:

• Use the Service to violate any law, regulation, or third-party right.
• Upload content that is defamatory, harassing, infringing, malicious, or that you do not have the right to share.
• Attempt to probe, scan, reverse engineer, or disrupt the Service, or circumvent authentication, rate limits, or access controls.
• Use the Service to send unsolicited bulk messages, mine data for competitive products, or train machine-learning models on data you are not authorized to use.
• Impersonate any person or entity, including posing as licensed tree-service, insurance, payment, or operational personnel if you are not, or representing expertise you do not hold.

We may suspend or terminate accounts that violate these rules. Egregious violations may be reported to law enforcement or regulators.

Paid Barker CRM workspaces use the pricing shown at signup, currently an annual account base plus lifetime seat licenses. Unless stated otherwise:

• Company workspaces: paid subscription fees are billed to the company administrator according to the plan selected at signup or in a signed order.
• Workers: worker access is controlled by the company workspace and does not create a separate customer relationship with Barker.
• Providers: provider, vendor, or subcontractor features may be governed by separate commercial terms if Barker enables a paid provider program.
• Customers: customers who receive secure estimate, document, or payment links do not pay Barker for that link access.

All fees are quoted in U.S. dollars, exclude applicable taxes, and are payable through the payment processor we designate. Failed payments may cause suspension of paid features after a grace period. After the grace path expires, normal CRM use may be blocked while limited billing recovery, reactivation, and export paths remain available for the applicable retention window.

Refunds. Monthly subscriptions are non-refundable except where required by law. Annual subscriptions may be refunded on a prorated basis within 14 days of renewal by emailing billing@barkercrm.com. If we materially reduce functionality during a paid period, you may request a prorated refund for the remainder of that period.

Each company is a “tenant.” The company is the controller of customer data, job data, contacts, activities, invoices, and all content its users upload. Barker acts as a processor of that data under the company’s instructions, subject to our Privacy Policy.

The company is responsible for: (i) designating a company administrator; (ii) controlling user provisioning, roles, and permissions; (iii) compliance with applicable customer, payment, safety, employment, and service laws; and (iv) ensuring that customers who receive secure links are authorized to receive communications through the Service.

Barker is not a tree service company, payment processor, insurer, or field-service provider. The company using Barker remains responsible for its customer relationships and field work.

Company exports are provided in CSV-first, human-readable files where reasonably supported by the Service. Exports may exclude encrypted message bodies that Barker cannot decrypt, external document storage files, external document inventories, raw internal database ids, and records outside Barker-owned systems. Barker does not guarantee that an export can be imported into another system or re-imported into Barker.

Third-party imports are best-effort tools for customer and support review. Imported data may require manual review for unmapped fields, unresolved relationships, unsupported records, duplicate candidates, or lossy source formats. Barker does not guarantee a perfect import from any third-party product.

Providers, subcontractors, vendors, and referral sources may appear in Barker workflows when a company records them for jobs, documents, estimates, payments, or operational coordination. You represent that:

• Any credentials, licenses, specialties, service areas, insurance details, and contact information you submit or approve are accurate and currently active.
• You will promptly notify the relevant Barker company if your license, insurance, or work authorization status changes, including suspensions, reinstatements, or retirement.
• Content or documents you provide for company records, estimates, job packets, or coordination are yours to share and do not infringe any third party’s rights.
• Work, recommendations, referrals, or vendor relationships recorded in Barker will be handled in conformance with applicable licensing, advertising, customer, safety, tax, and payment rules.

We may restrict, remove, or require correction of provider, vendor, or referral-source records that appear to be inaccurate, misleading, or out of compliance, at our sole discretion.

Barker customers do not receive reusable customer portal accounts. When a company sends you an estimate, document packet, or payment request through Barker, access is limited to the secure link and the specific item the company chose to share.

The company that sent the link controls the job details, requested documents, payments, refunds, scheduling, and service relationship. Contact that company directly if you need a new link, have questions about the work, or want to decline an action.

Do not share secure links with anyone who should not be able to view or act on the linked estimate, document packet, or payment request.

Barker and its licensors own the Service, including software, design, trademarks, and documentation. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service during your subscription, strictly for your internal business or personal use.

You retain all rights to content you upload (“Customer Content”). You grant Barker a worldwide, non-exclusive license to host, process, transmit, and make Customer Content available to your authorized users only as necessary to provide, secure, support, and maintain the Service, and to comply with legal process. We do not use company or customer Customer Content to train public AI models. Aggregated, de-identified usage data may be used to improve Barker.

You may not copy, modify, distribute, sell, lease, or reverse engineer any portion of the Service, except to the extent such restrictions are prohibited by applicable law.

The Service is provided “as is” and “as available.” To the maximum extent permitted by law, Barker disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising out of course of dealing or usage of trade.

Barker does not provide arborist, contractor, insurance, tax, accounting, legal, or safety advice, is not a substitute for professional judgment, and does not guarantee any service, insurance, scheduling, payment, or regulatory outcome.

Liability cap.To the maximum extent permitted by law, Barker’s aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of (i) the fees you paid us in the twelve months before the event giving rise to the claim, or (ii) one hundred U.S. dollars. Barker will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill, even if advised of the possibility.

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period, trial, or other paid access period. We may suspend or terminate your account for material breach of these Terms, non-payment after notice, or where required by law.

After access ends, the company may enter a limited mode for up to 60 days where normal CRM work is blocked but billing recovery and reactivation may remain available. Data portability requests during retention are handled through support. Days 61 through 75 are a support-only buffer. After 75 days, company data may be marked pending deletion and deleted automatically unless an internal support hold applies. Sections that by their nature should survive termination will do so.

Users who do not accept updated Platform Terms remain blocked from normal platform use. Cancellation or export requests in that state may be handled manually by support rather than through a self-service decline flow.

These Terms are governed by the laws of the State of Ohio, without regard to its conflict-of-laws principles. The exclusive venue for disputes arising out of or relating to these Terms or the Service is the state or federal courts located in Franklin County, Ohio, and you consent to personal jurisdiction there.

To the extent permitted by law, you and Barker each waive any right to a jury trial and agree that disputes will be resolved on an individual basis, not as a class or representative action. Consumers who reside in jurisdictions where these provisions are unenforceable retain all rights the local law grants them.

We may update the Service and these Terms from time to time. If we make material changes, we will notify you by email or in-product notice at least 14 days before they take effect, except where immediate changes are required for security or by law. Continued use of the Service after the effective date constitutes acceptance. If you do not agree, stop using the Service before the effective date.